Privacy Policy
Handling of private information

TimeAge Co., Ltd. (hereinafter "the Company") formulates the private information protection policy as follows, builds a private information protection framework, and promotes the protection of private information.

Definition of private information

In the Company, private information is recognized, as the information on existing individuals that are stipulated in the Act on the Protection of Personal Information (name, birth date, and others that makes it possible to identify a specific individual), the subordinate information of individual, such as e-mail address, user ID, password, credit card and the like that are relevantly used to a specific individual, and the attribute information, such as hobby, family composition, age and the like of the person.

Information on cookie and IP address

Regarding the information of cookie and IP address, as we cannot distinguish specific individuals by themselves, the company does not regard them as private information. However, if these information and private information are used together, we will regard them as private information. In the media operated by the Company, even if we cannot identify a specific individual, we will disclose the purpose and method of use when using information of cookie and IP address. In addition, it is possible to reject cookie information depending on browser setting. If the service cannot be accepted by rejecting cookie, the company will also announce to that effect.

Identification of purpose for using private information

When dealing with private information, the Company identify the purpose of its use as much as possible.

Restrictions on the use of private information

The Company will not handle private information beyond the range necessary for achieving the purpose of use without obtaining the consent of the individual in advance. Even if we acquire private information due to company merger or other reasons the Company will not handle it beyond the scope of the purpose of use before the succession without obtaining the consent of the person in advance. However, this does not apply in the following cases:

  • (1) Based on laws and ordinances;
  • (2) When it is necessary for the protection of the life, body or property of another person and it is difficult to obtain consent of the information provider himself / herself;
  • (3) When it is particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain consent from the information provider himself / herself; or
  • (4) When there is a necessity to cooperate with the government agencies, municipalities or persons entrusted with them to carry out the affairs prescribed by laws and regulations, but there is a possibility that it may interfere with the performance of the said affairs by obtaining the consent of the information provider himself / herself.

Proper acquisition of private information

The Company will properly acquire private information and do not acquire it by lying or other illegal means. Also, I will keep in mind not to collect information about individuals from children under 15 years old without consent from a person with parental authority.

Notification of use purpose when acquiring private information

In acquiring private information, the Company will disclose the purpose of use in advance. However, this does not apply in the following cases:

  • (1) When there is a risk of harming the life, body, property or other rights and interests of the information provider or the third party by informing or disclosing the purpose of use to the person;
  • (2) When there is a risk of harming the rights or legitimate interests of the Company by notifying or disclosing the purpose of use to the information provider;
  • (3) When there is a necessity to cooperate with the government agencies, municipalities or persons entrusted with them to carry out the affairs prescribed by laws and regulations, but there is a possibility that it may interfere with the performance of the said affairs by obtaining the consent of the information provider himself / herself; or
  • (4) When the purpose of use is found to be obvious from the viewpoint of acquisition situation.

Change of purpose for private information use

In the case of changing the purpose of using private information, the Company will not go beyond the scope reasonably permitted to have considerable relevance to the purpose of use before the change, and regarding the changed purpose of use, we will notify the person himself / herself, or publicly announce it.

Safety management of private information and supervision of employees

In order to prevent the divulging, loss or damage of private information, and the safety management of private information, the Company will formulate private information protection rules and conduct necessary and appropriate supervision of employees.

Supervision of contractors

When the Company entrusts the whole or part of the handling of private information, we will enter into a confidentiality agreement with the contractor or seek agreement to the adhesive terms and conditions defined by us and will conduct necessary and appropriate supervision so that the contractor seeks to manage the safety of the private information.

Restriction of the provision to a third party

Except for the following cases, the Company will not provide private information to a third party without obtaining the consent of the information provider in advance.

  • (1) Based on laws and ordinances;
  • (2) When it is necessary for the protection of the life, body or property of another person and it is difficult to obtain consent of the information provider himself / herself;
  • (3) When it is particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain consent from the information provider himself / herself;
  • (4) In cases where it is necessary to cooperate with the government agencies, municipalities or persons entrusted with them to carry out the affairs prescribed by laws and regulations, there is a possibility that it may interfere with the performance of the affairs by obtaining the consent of the information provider himself / herself; or
  • (5) When the Company notifies or publicly announces the following matters in advance:
    • 1. The use purpose includes provision to a third party;
    • 2. Items of data provided to third parties;
    • 3. Means or method for providing to a third party;
    • 4. If there is a request of the information provider in question is to stop providing private information to third parties in response to it.

    Provided, however, that the following cases shall not apply to the third party specified above:

    • ① When the Company entrusts all or part of the handling of private information to the extent necessary for achieving purpose of use;
    • ② Private information is provided as a result of business succession due to merger or other reasons;
    • ③ In the case of jointly using private information with a specific person, the fact that it is jointly used, the items of private information to be used jointly, the scope of the persons to use in cooperation, the person who uses it, the purpose of use and the name the user or name of the person responsible for management of the private information are to be informed of the information provider in advance or put in a state that the person can easily know them.

Publication of matters related to private information, etc.

The Company will put the following matters concerning private information in a state that the information provider can know, and respond to such requesting person without delay:

  • (1) Purpose of use of personal information (excluding those prescribed not to be obliged under the Act on the Protection of Personal Information. In the event that a decision is made not to answer, the Company will inform the requesting person to that effect without delay.)
  • (2) Contact point for inquiries concerning private information

Disclosure of private information

When the Company is requested to disclose private information of the individual from the private information provider himself/herself, the Company will disclose to the person without delay. However, if the disclosure falls under any of the following items, the Company may not disclose all or part of it, and if it is decided not to disclose it, the Company will notify the person to that effect without delay:

  • (1) When there is a risk of harming the life, body, property or other rights and interests of the information provider or the third party by the disclosure;
  • (2) If there is likely to cause significant hindrance to the proper implementation of the Company's business; or
  • (3) In the case of violating other laws and ordinances. In principle, however, it should be noted that other than the private information such as access log will not be disclosed.

Correction, etc. of private information

In the case where the information provider himself / herself requests the correction, addition or deletion of the contents (hereinafter referred to as "correction, etc.") from such person because the person's private information is not true, the Company shall, except where special procedures are prescribed by laws and regulations, conduct necessary surveys without delay within the range necessary for achieving the purpose of use, and make correction, etc., based on the results, and inform the person himself/herself to that effect.

Discontinuation of use of private information, etc.

In the event when a request for suspension or elimination of the use (hereinafter referred to as "suspension of use, etc.") from the private information provider is made against the Company,
We do necessary investigations without delay, based on the reason that the private information of the person is handled beyond the range of the purpose for which it was published in advance or that it was acquired by fraudulent or other illegal means, the Company shall conduct necessary surveys without delay, and make suspension of use, etc. based on the results, and inform the person himself/herself to that effect. Provided, however, that this shall not apply to cases where there is a large amount of expenses occurred for the suspension of use, etc. of the private information, or otherwise, if it is difficult to suspend, etc., alternative possible measures necessary to protect the rights and interests of the individual shall be taken.

Explanation of reason

Regardless of the request from the information provider himself or herself, the Company shall, in making any of the following decisions, we will endeavor to explain with reasons when informing the person of the decision results:

  • (1) Do not notify the use purpose;
  • (2) Do not disclose all or part of private information;
  • (3) Do not stop using the private information; or
  • (4) Do not stop offering a third party of the private information.

Contact Us

To inquire about the Company's handling of private information, please fill out the form below and submit it.

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